Order Cancellation

Cancellation Policy

You may cancel your order for a full refund if it has not yet been processed for shipping. To cancel an order, please contact our customer support team as soon as possible with your order number. We will make every effort to accommodate your request, but please note that orders that have already been processed for shipping cannot be cancelled.

Returns Policy

Eligibility for Returns

We accept returns for eligible items within 7 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Some items may be non-returnable or subject to specific return conditions, such as personalized or custom-made products.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team to request a return authorization and obtain further instructions.
2. Pack the item securely in its original packaging, including any accessories or documentation.
3. Ship the item back to us using a trackable shipping method. You will be responsible for return shipping costs unless the return is due to an error on our part.
4. Once we receive and inspect the returned item, we will process your refund or exchange as applicable.

Refund Process

Refunds will be issued to the original payment method used for the purchase within [X] business days of receiving the returned item. Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability, and you may be responsible for return shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to expedite the resolution process.

Contact Us

If you have any questions or concerns regarding our cancellation and return policy, please contact us for assistance. Our customer support team is here to help you with any inquiries you may have.